Return & Refund Policy
1. No Returns on Delivered Items
Because all items, ranks, and cosmetics are delivered digitally and immediately upon payment confirmation, standard returns do not apply. All delivered purchases are considered final.
2. Delivery Failure Window
If your item is not delivered to your in-game profile within 24 hours of purchase, you may raise a support request. Support requests for delivery failures must be submitted within 7 days of the transaction date by emailing support@buildtopiasmp.in.
3. Refund Processing
If our team is unable to deliver your purchased item after investigation, a full refund will be issued. Approved refunds are processed back to your original payment method via PayU within 5–7 business days.